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Prime Power History

In 1983, late founder Roger Bisher established Prime Power to serve the industrial, commercial, and utility markets with custom-designed large static exciters and automatic standby emergency generator switchgear in low- and medium-voltage configurations. Widely recognized for his can-do attitude and genius for all things electrical, Bisher quickly established a reputation for excellence in the industry.

In 1987, Addie Mathes joined Bisher to help transform the one-man custom solution provider into an industry leader. Together they assembled an engineering staff that worked closely with Bisher to uphold the high standards Prime Power was founded on.

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In 1992, Mathes recognized a need for a service provider to maintain equipment manufactured by Prime Power. With this motivation in mind, she applied her business acumen to found Prime Power Services and hire two of the regions leading power generation experts, John Banko and Richard Knittel, to meet the needs of Prime Power's loyal customers. Prime Power Services branched out to cover more terrain by opening offices in North Carolina headed up by power generation expert Steve Jarvis. With the addition of Prime Power Services, the manufacturing team complimented the endeavor to provide the most comprehensive service to the emergency power industry.

The Story of Prime Power

Prime Power CEO Addie Mathes
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Celebrating Over 35 Years of
Excellence in Emergency Standby Power

Prime Power Services employs only the most talented engineers and field technicians to support the needs of its family of customers across the southeast. Prime Power's employees include some of the most respected names in the on-site power maintenance business. The Project Team is made up of electrical and mechanical engineers who have more than 200 years of combined experience with more than 7 generator types and 13 different engine makes. Our systemic approach to all we do ensures that we always deliver quality.

To support operations, Prime Power maintains a fleet of fully equipped service vehicles. Prime Power provides 24-hour availability with fast local and nationwide response, an emergency response process for which we take great pride. Prime Power maintains a large inventory of critical replacement parts and sub-assemblies that are ready to ship upon request to minimize customer downtime. Known throughout the southeast for providing unparalleled customer service, Prime Power Services is the #1 choice in the industry.


We had a problem today with our ONAN Generator I am happy to report that your staff was responsive, and did a great job of diagnosing and repairing what turned out to be several problems.

-John Reidy
Reit Management and Research

Prime Power has proven to be a very dependable and consistent vendor for all of our generator needs. We have used Prime Power for many years and are extremely pleased with quality of service and the quality of their staff. Prime Power has the resources and depth to handle any size emergency power needs. I recommend them as a best of breed in the generator service business.

-Ben Davis
Matria Healthcare, LLC

It is with great pleasure I commend Prime Power’s efforts in meeting our demands during our time of need. Without question, Prime Power delivered manpower and resources to assisting us in overcoming a difficult situation.

-Tom Addington
Wellstar Health System

Over the years I have witnessed the depth of experience and expertise of Prime Power’s field technicians and engineers and am continuously impressed. From service training to maintenance to engineering problem solving, Prime Power has demonstrated that they have what it takes to maintain the most critical facilities.

-Ed Fielder
Linc Facility Services

Prime Power's responsiveness and willingness to spend time educating me, and your consultation with Prime Power engineers regarding the maintenance of our old transfer switch was greatly appreciated. Your technical knowledge is head and shoulders above the representatives of your competition.

-Bob Vawter
Commodores Cove

I want to take the time to speak to the impeccable service we received once again from Prime Power Services. Starting from the dispatching of your personnel, the after hours numbers that have been made available to me to speak to someone real time, the knowledgeable technicians that responded to our issue, the inside sales teams that executed the required orders, and finally the qualified personnel to install and program our equipment. Without fail, your team has made Sungard AS a priority.

-Stan Trella, Sungard Availability Services

Prime Power has proven to be a very dependable and consistent vendor for all of our generator needs. We have used Prime Power for many years and are extremely pleased with quality of service and the quality of their staff. Prime Power has the resources and depth to handle any size emergency power needs. I recommend them as a best of breed in the generator service business.

-Ben Davis
Matria Healthcare, LLC