Switchgear Repair: Rapid Response to Catastrophic Equipment Failure

Prime Power Case Study

Client: 12-Story Office Tower and Trade Center

Industry: Class A Facilities

Location: Atlanta

Challenge:

A critical incident occurred when generator switchgear catastrophically failed during nighttime hours, resulting in a complete power outage across the 310,000+ square-foot facility. With no onsite personnel available to address the emergency, Prime Power immediately dispatched two EGSA-certified technicians.

Solution:

Despite the challenging circumstances, our expert technicians arrived onsite in the middle of the night and successfully restored power to the facility before dawn.

Result:

The building was fully operational before tenants arrived in the morning, resulting in no downtime or lost revenues for tenants in either the Trade Center or the office building.

Prime Power's rapid response and industry expertise resulted in an ongoing relationship with the organization, and the onsite facilities team was trained on preventative maintenance procedures.

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