Powering Reliability: Strategic Generator Implementation for Pet Food Distribution Excellence

Client: National Pet Food & Supplies Distributor

Location: Atlanta, Georgia

Industry: Pet Food & Supplies Wholesale Distribution

Challenge: A respected Pet Food & Supplies Distributor required power infrastructure upgrades to support new cooler installations at their facility. The project scope included supplying and commissioning a new generator and automatic transfer switch (ATS) while coordinating with the installation's mechanical contractor.

The project encountered technical issues with the fuel supply infrastructure that required resolution to achieve maximum generator capacity. When initial load testing revealed insufficient gas pressure for rated operation, Prime Power:

• Quickly identified the root cause of the performance issue
• Provided detailed technical documentation of the fuel supply requirements
• Offered a comprehensive solution for gas line modifications
• Supported the customer through utility company upgrades
• Verified final system performance after infrastructure improvements

Solution: Prime Power developed a comprehensive solution that required careful orchestration between multiple parties, including Prime Power's technical team, mechanical contractor, local gas utility company, and the facility management team.

The successful outcome:

• Supply of a 250kW Generac generator system
• Provision of a 400amp ASCO Automatic Transfer Switch
• Technical consultation during installation process
• Expert commissioning services
• Collaborative troubleshooting of gas supply issues
• Coordination with local gas utility for infrastructure upgrades

Result: The final installation provided reliable backup power for the facility's new cooling systems, with proper fuel supply ensuring full-capacity operation. Through persistent troubleshooting and technical expertise, Prime Power helped the customer achieve optimal system performance while maintaining budget targets.

Key highlights include:

• Successfully supplied and commissioned new power infrastructure
• Completed the project within budget
• Identified and resolved critical fuel supply issues
• Maintained excellent communication throughout the project
• Exceeded customer expectations through expert technical guidance
• Achieved full-rated load operation after gas supply upgrades

Established strong relationship with mechanical contractor for future projects.